Tony Lama Reviews

Here are some alternatives to TonyLama.com for cowboy boots and western wear:

1. Tecovas: Offers premium cowboy boots and other Western wear at a fair price. Known for traditionally handmade cowboy boots with premium leather.
2. Twisted X: Known for offering sustainability and comfort in its cowboy boots.
3. Frye's Duke Roper Boots: Offers a more subtle silhouette.
4. Justin Boots: Known for its quality and craftsmanship in the boot industry.
5. Ariat: Offers a wide range of Western boots and apparel.
6. Durango: Known for its diverse collection of cowboy boots.
7. Lucchese: Offers high-end, luxury cowboy boots.
8. Dan Post: Known for using exotic leathers in their boots.
9. Old Gringo: Offers handcrafted cowboy boots with unique designs.
10. Corral Boots: Known for its trendy and fashionable designs.

These brands offer a variety of styles and price ranges to suit different needs and preferences. Always refer to the official websites for the most accurate information.

The Return & Exchange Policy at TonyLama.com is as follows:

Customers who are not satisfied with an item purchased may return it within 30 days of delivery for a full refund of the purchase price, less shipping and restocking fee of $6.95. The item must be returned in new condition, in original boxes, and with all paperwork to ensure full credit.

Boots should be tried on indoors and test worn only on carpeted or clean, smooth surfaced floors. Boots that have visible scuffs or have been worn outside cannot be accepted back.

For returns, a return form (Acrobat PDF) is included with the confirmation of shipment email. If a return label is needed, contact a customer service representative at (800) 550-7327 or e-mail at: Tony Lama Customer Service. CODs or third party billing for returned merchandise will not be accepted.

If there is extensive damage to an item upon delivery, contact a customer service representative immediately at (800) 550-7327 or e-mail at: CustomerService@TonyLama.com.

A refund in the same form of payment originally used for purchase can be expected within 10-15 days of receiving the returned product. Note that debit card refunds take a little longer, as long as 10-15 days after the credit is issued before the funds appear in the bank account.

Once boots are worn, they are no longer eligible for a return due to fair wear and tear. If boots are not holding up due to a manufacturing defect, email customer service at: Tony Lama Customer Service.

All returns must be sent to the warehouse at: Justin Brands Inc. Attn: RETURNS DEPT. 7301 Harris Legacy Drive Fort Worth, TX 76140. Include name, address, daytime phone, and email address. Fill out the return form completely, including the reason for returning the product. Pack the return carefully, in the original carton if possible.

To open an account on TonyLama.com, follow these steps:

1. Visit the Tony Lama website.
2. Click on Login / Check Order.
3. Select Create Account.
4. Enter your Email Address and choose a Password.
5. Click on Log In.

Remember to keep your login details secure for future use. Once the account is created, you can check your order status, make new orders, and manage your account details. If you forget your password, there is an option to reset it on the login page.

Please note that this process may vary slightly depending on the website's updates or changes. Always refer to the official website for the most accurate information.